About Us Green Witch is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at the address below.
Our Contact details:
2 Bakers Court
Phone: 01924 477719
(Green Witch is the trading name of Greenwich Observatory Limited, registered in England and Wales, registration number 357 2601. The company's registered office is at 2 Bakers Court, Great Gransden, Sandy, Beds SG19 3PF. Telephone 01767 677025 or email firstname.lastname@example.org)
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to complete the order.
We accept credit card payment. If you are shopping from outside the United Kingdom place your order and your credit card company will convert the transaction to your own currency.
We accept most major credit and debit cards including. You may send your credit card information via phone, Royal Mail or over the Internet. Do not use email as it is not secure.
When you receive an order confirmation, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling In the UK small items are sent by post and are charged according to weight. Large and/or valuable items such as telescopes are sent via courier. Overseas orders are generally despatched using a courier service. The service chosen varies with destination and the nature of the shipment. Currently we use Fedex and Interlink Express for domestic deliveries. Orders are usually filled within two to three days.
Delivery Schedule We aim to deliver your order right away and carry extensive stocks to make this possible. Occasionally we may take a little longer, especially at busy times. International orders are generally delivered in under 14 days. If we are out of stock and cannot obtain the item in a few days we will endeavour to contact you to let you know what is happening. If you are concerned about your order for any reason then please let us know. Please note that if there is anything missing or damaged when an order is delivered we must be notified within 72 hours of the delivery.
Back Orders If your item is not in stock, we will back order for you. If you do not want to wait you always have the option to cancel your order.
Tax Charges For orders made from the UK or the European Union, VAT is added at the prevailing rate. All other orders are VAT free. (We can supply goods free of VAT to EU companies who supply us with a valid VAT registration number.)
Credit Card Security Credit card transactions are handled by a secure payment service provider complying with current relevant standards. We do not store credit card details nor do we share customer details with any 3rd parties, except those necessary to fulfil the order such as courier companies.
Guarantee All our products come with full manufacturers' guarantees. In addition we are dedicated to your satisfacton and will provide you with all the help you need to sort out any problems and to get the most from your purchase. If for any reason you don't want to keep a product after examining it just return it unused within 7 days in its original packaging for a full refund.
Reaching Us If you need to reach us, please email us on email@example.com
Alternatively, you can call on 01767 677025 (International +44 1767 677025) or write to us at Green Witch, 2 Bakers Court, Great Gransden, Sandy, Beds. SG19 3PF. Alternatively you can call at Green Witch, 3 High Street, Birstall, WF17 9ES to meet us in person. We have a well-stocked showroom and extend a warm welcome to visitors.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.opsi.gov.uk/si/si2000/20002334.htm
In general this enables you to return unused goods within seven days of receiving them if you wish to cancel the contract. If you do so then you are responsible for the cost of postage or shipping.
Remittance Terms All orders must be paid in advance (except for certain official bodies and companies by prior arrangement). The preferred method is by online submission of your credit or debit card details. You can send your details separately if you prefer.